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| Genre/Form: | Study guides |
|---|---|
| Material Type: | Internet resource |
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Charles J Brooks |
| ISBN: | 9780789735669 0789735660 |
| OCLC Number: | 180205007 |
| Description: | xviii, 390 p. : ill. ; 23 cm. + 1 CD-ROM (4 3/4 in.) |
| Contents: | Introduction -- 1: Essentials Exam -- Practice questions -- Domain 1-0: Personal computer components -- Objective 1-1: Identify the fundamental principles of using personal computers -- Objective 1-2: Install, configure, optimize, and upgrade personal computer components -- Objective 1-3: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components -- Objective 1-4: Perform preventative maintenance on personal computer components -- Objective 2-0: Laptops and Portable Devices -- Objective 2-1: Identify the fundamental principles of using laptops and portable devices -- Objective 2-2: Install, configure, optimize, and upgrade laptops and portable devices -- Objective 2-3: Identify tools, basic diagnostic procedures, and troubleshooting techniques for laptops and portable devices -- Objective 2-4: Perform preventative maintenance on laptops and portable devices -- Objective 3-0: Operating systems -- Objective 3-1: Identify the fundamentals of using operating systems -- Objective 3-2: Install, configure, optimize, and upgrade operating systems -- Objective 3-3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems -- Objective 3-4: Perform preventative maintenance on operating systems -- Objective 4-0: Printers and scanners -- Objective 4-1: Identify the fundamental principles of using printers and scanners -- Objective 4-2: Identify basic concepts of installing, configuring, optimizing, and upgrading printers and scanners -- Objective 4-3: Identify tools, basic diagnostic procedures, and troubleshooting techniques for printers and scanners -- Objective 5-0: Networks -- Objective 5-1: Identify the fundamental principles of networks -- Objective 5-2: Install, configure, optimize, and upgrade networks -- Objective 5-3: Identify tools, diagnostic procedures, and troubleshooting techniques for networks -- Objective 6-0: Security -- Objective 6-1: Identify the fundamental principles of security -- Objective 6-2: Install, configure, upgrade, and optimize security -- Objective 6-3: Identify tool, diagnostic procedures, and troubleshooting techniques for security -- Objective 6-4: Perform preventative maintenance for computer security -- Objective 7-0: Safety and environmental issues -- Objective 7-1: Describe the aspects and importance of safety and environmental issues -- Objective 7-2: Identify potential hazards and implement proper safety procedures including ESD precautions and procedures, safe work environment, and equipment handling -- Objective 7-3: Identify proper disposal procedures for batteries, display devices, and chemical solvents and cans -- Objective 8-0: Professionalism and communication -- Objective 8-1: Use good communication skills including listening and tact/discretion, when communicating with customers and colleagues -- Objective 8-2: Use job-related profes-sional behavior including notation of privacy, confidentiality, and respect for the customer and customers' property -- Quick check answer key -- Answers and explanations -- 2: IT Technician Exam -- Practice questions -- Domain 1-0: Personal computer components -- Objective 1-1: Install, configure, optimize, and upgrade personal computer components -- Objective 1-2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components -- Objective 1-3: Perform preventative maintenance of personal computer components -- Objective 2-0: Laptops and portable devices -- Objective 2-1: Identify fundamental principles of using laptops and portable devices -- Objective 2-2: Install, configure, optimize, and upgrade laptops and portable devices -- Objective 2-3: Use tools, diagnostic procedures, and troubleshooting techniques for laptops and portable devices -- Objective 3-0: Operating systems -- Objective 3-1: Identify the fundamental principles of operating systems -- Objective 3-2: Install, configure, optimize, and upgrade operating systems -- Objective 3-3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems -- Objective 3-4: Perform preventative maintenance for operating systems -- Objective 4-0: Printers and scanners -- Objective 4-1: Identify the fundamental principles of using printers and scanners -- Objective 4-2: Install, configure, optimize, and upgrade printers and scanners -- Objective 4-3: Identify tools and diagnostic procedures to troubleshoot printers and scanners -- Objective 4-4: Perform preventative maintenance of printers and scanners -- Objective 5-0: Networks -- Objective 5-1: Identify the fundamental principles of networks -- Objective 5-2: Install, configure, optimize, and upgrade networks -- Objective 5-3: Use tools and diagnostic procedures to troubleshoot network problems -- Objective 5-4: Perform preventative maintenance of networks including securing and protecting network cabling -- Objective 6-0: Security -- Objective 6-1: Identify the fundamentals and principles of security -- Objective 6-2: Install, configure, upgrade, and optimize security -- Objective 6-3: Identify tool, diagnostic procedures, and troubleshooting techniques for security -- Objective 6-4: Perform preventative maintenance for security -- Objective 7-0: Safety and environmental issues -- Objective 7-1: Identify potential hazards and proper safety procedures including power supply, display devices, and environment -- Objective 8-0: Professionalism and communication -- Objective 8-1: Use good communication skills including listening and tact/discretion when communicating with customers and colleagues -- Objective 8-2: Use job-related professional behavior including notation of privacy, confidentiality, and respect for the customer and customer's property -- Quick check answer key -- Answers and explanations. 3: Remote Support Technician Exam -- Practice questions -- Domain 1-0: Personal computer components -- Objective 1-1: Install, configure, optimize, and upgrade personal computer components -- Objective 1-2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components -- Objective 1-3: Perform preventative maintenance on personal computer components -- Domain 2-0: Operating systems -- Objective 2-1: Identify the fundamental principles of using operating systems -- Objective 2-2: Install, configure, optimize, and upgrade operating systems -- Objective 2-3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems -- Objective 2-4: Perform preventative maintenance for operating systems -- Domain 3-0: Printers and scanners -- Objective 3-1: Identify the fundamental principles of using printers and scanners -- Objective 3-2: Install, configure, optimize, and upgrade printers and scanners -- Objective 3-3: Identify tools, diagnostic procedures, and troubleshooting techniques for printers and scanners -- Domain 4-0: Networks -- Objective 4-1: Identify the fundamental principles of networks -- Objective 4-2: Install, configure, optimize, and upgrade networks -- Objective 4-3: Identify tools, diagnostic procedures, and troubleshooting techniques for networks -- Domain 5-0: Security -- Objective 5-1: Identify the fundamental principles of security -- Objective 5-2: Install, configure, optimize, and upgrade security -- Objective 5-3: Identify tools, diagnostic procedures, and troubleshooting techniques for security issues --- Objective 5-4: Perform preventative maintenance for security -- Domain 6-0: Professionalism and communication -- Objective 6-1: Use good communication skills, including listening and tact/discretion, when communicating with customers and colleagues -- Objective 6-2: Use job-related professional behavior including notation of privacy, confidentiality, and respect for the customer and customer's property -- Quick check answer key -- Answers and explanations -- 4: Depot Technician Exam -- Practice questions -- Domain 1-0: Personal computer components -- Objective 1-1: Install, configure, optimize, and upgrade personal computer components -- Objective 1-2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components -- Objective 1-3: Perform preventative maintenance of personal computer components -- Domain 2-0: Laptop and portable devices -- Objective 2-1: Identify the fundamental principles of using laptops and portable devices -- Objective 2-2: Install, configure, optimize, and upgrade laptops and portable devices -- Objective 2-3: Identify tools, diagnostic procedures, and troubleshooting techniques for laptops and portable devices -- Domain 3-0: Printers and scanners -- Objective 3-1: Identify the fundamental principles of using printers and scanners -- Objective 3-2: Install, configure, optimize, and upgrade printers and scanners -- Objective 3-3: Identify tools, diagnostic methods, and troubleshooting procedures for printers and scanners -- Objective 3-4: Perform preventative maintenance of printer and scanner problems -- Domain 4-0: Security -- Objective 4-1: Identify the names, purposes, and characteristics of physical security devices and processes -- Objective 4-2: Install hardware security -- Domain 5-0: Safety and environmental issues -- Objective 5-1: Identify potential hazards and proper safety procedures including power supply, display devices, and environment -- Quick check answer key -- Answers and explanations -- Appendix: What's On The CD-ROM -- Multiple test modes -- Study mode -- Certification mode -- Custom mode -- Attention to exam objectives -- Installing the CD -- Creating a shortcut to the MeasureUp practice tests -- Technical support. |
| Series Title: | Exam cram. |
| Responsibility: | Charles J. Brooks. |
| More information: |
Abstract:
Addresses the topics in all of the A+ exams (A+ Essentials, 220-602, 220-603, and 220-604). This book provides nearly 1,000 practice test questions, as well as complete answer explanations. It also features relevant Exam Notes to help you score better on the tests, as well as the "Cram Sheet" tearcard, which is used for last-minute topical review.
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