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Computers and conversation

Author: Paul Luff; G Nigel Gilbert; David Frohlich
Publisher: London : Academic Press, ©1990.
Series: Computers and people series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
In the past few years a branch of sociology, conversation analysis, has begun to have a significant impact on the design of human*b1computer interaction (HCI). The investigation of human*b1human dialogue has emerged as a fruitful foundation for interactive system design.****This book includes eleven original chapters by leading researchers who are applying conversation analysis to HCI. The fundamentals of  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Computers and conversation
(OCoLC)24755110
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Paul Luff; G Nigel Gilbert; David Frohlich
ISBN: 9780080502649 0080502644
OCLC Number: 893872893
Description: 1 online resource (284 pages) : illustrations.
Contents: Front Cover; Computers and Conversation; Copyright Page; List of Contributors; Table of Contents; Introduction; Acknowledgements; Chapter 1. On the Analysis of Interaction: An Introduction to Conversation Analysis; 1.1 Introduction; 1.2 Harvey Sacks: 'order at all points'; 1.3 The inferential character of ordinary talk; 1.4 The structure of conversational organisation; 1.5 Social organisation and social interaction; 1.6 The methodology of conversation analysis; 1.7 Conclusion; Acknowledgements; Chapter 2. Towards a Sociology of Human-Computer Interaction: A Software Engineer's Perspective. 2.1 Introduction2.2 The nature of software engineering; 2.3 The nature of HCI; 2.4 A sociology of interaction for software engineering; 2.5 Making progress; Acknowledgements; Chapter 3. The Very Idea: Informing HCI Design fromConversation Analysis; 3.1 Introduction; 3.2 Human-computer interaction; 3.3 Conversation analysis and human-computer interaction; 3.4 Informing HCI design from Conversation Analysis: an example; 3.5 The applicability of Conversation Analysis to HCI; 3.6 Guidelines for the designer; 3.7 Conclusion. Chapter 4. Going Up a Blind Alley: Conflating Conversation Analysis andComputational Modelling4.1 Introduction; 4.2 Conversation and rules; 4.3 The status of rules in the description of human action; 4.4 Conclusion; Chapter 5. Communicative Action and Computers: Re-embodying ConversationAnalysis?; 5.1 Introduction; 5.2 Background partners?; 5.3 Some possible directions: courtship; 5.4 Empirical investigation of situated dialogue; 5.5 Conclusions; Appendix; Acknowledgements; Chapter 6. Repair and Cooperation in Conversation; 6.1 Introduction; 6.2 Slips, schizophrenia and everyday conversation. 6.3 An extended repair sequence6.4 Relevance to the study of ordinary conversation; 6.5 Conclusion; Appendix; Chapter 7. Repair Work in Human-Computer Interaction: A Conversation Analytic Perspective; 7.1 Introduction; 7.2 Two perspectives on repair work; 7.3 Choosing and implementing the domain for the study; 7.4 Evaluation; 7.5 Conclusions; Acknowledgements; Chapter 8. Conversation Analysis and Specification; 8.1 Introduction; 8.2 Why conversation?; 8.3 Example; 8.4 Dialogue analysis; 8.5 Conversation analysis; 8.6 Automated support; 8.7 Observational studies; 8.8 Conclusion. AcknowledgementsChapter 9. Applying the Technology of Conversation to the Technology for Conversation; 9.1 Introduction; 9.2 The Advice System; 9.3 Dialogue control requirements; 9.4 Selecting a CA approach to dialogue control; 9.5 Dialogue control policies; 9.6 Conclusions; Acknowledgements; Chapter 10. A Computational Model of Explanatory Discourse: Local Interactions in a Plan-BasedExplanation; 10.1 Introduction; 10.2 Structuring interactions within plan-based explanations; 10.3 Local coherence and repair; 10.4 Conclusion; Acknowledgements; Chapter 11.Organising Computer Talk.
Series Title: Computers and people series.
Responsibility: edited by Paul Luff, Nigel Gilbert, David Frohlich.

Abstract:

Conversation analysis has begun to have an impact on the design of human-computer interaction (HCI). This book includes eleven chapters by researchers who are applying conversation analysis to HCI.  Read more...

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"This book presents an excellent set of papers discussing the pros and cons of designing computer systems using principles of human behavior."--ERGONOMICS

 
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