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Conciliation and mediation in the NHS : a practical guide

Author: Bob Debell
Publisher: Oxon [England] ; New York : Radcliffe Medical Press, ©1997.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

Techniques, skills and knowledge required to resolve complaints, or mediation to resolve disagreements regarding the treatment of a patient, are described in detail in this text. Short cases show how  Read more...

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Document Type: Book
All Authors / Contributors: Bob Debell
ISBN: 1857752317 9781857752311
OCLC Number: 36892803
Description: 91 pages : illustrations ; 24 cm
Contents: Conciliation, mediation, arbitration - what's the difference?; summary of the NHS complaints procedure; when can conciliation work?; what about mediation?; preparing the parties to meet; the conciliation meeting; the processes of conciliation and mediation; listening techniques; using body language; benefits and shortfalls of conciliation; when conciliation may not work; following up the conciliation process.
Responsibility: Bob Debell.

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