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Conducting the reference interview : a how-to-do-it manual for librarians

Author: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
Publisher: New York : Neal-Schuman Publishers Inc., ©2009.
Series: How-to-do-it manuals for libraries, no. 166.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
Summary:

Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional  Read more...

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Document Type: Book
All Authors / Contributors: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
ISBN: 9781555706555 155570655X
OCLC Number: 320895013
Description: xiv, 290 pages : illustrations ; 28 cm.
Contents: Why bother with a reference interview? --
Setting the stage for the reference interview : the first thirty seconds --
Finding out what they really want to know --
Beyond negative closure --
Special contexts for the reference interview --
The reference encounter in virtual environments --
The readers' advisory interview --
Establishing policy and training for the reference interview.
Series Title: How-to-do-it manuals for libraries, no. 166.
Responsibility: Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.

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