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Conducting the Reference Interview : A How-To-Do-It Manual for Librarians

Autore: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
Editore: New York : Neal-Schuman Publishers Inc., [2009]. ©2009
Serie: How-to-do-it manuals for libraries, no. 166.
Edizione/Formato:   book_printbook : English : Second editionVedi tutte le edizioni e i formati
Banca dati:WorldCat
Sommario:

Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional  Per saperne di più…

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Tipo documento: Book
Tutti gli autori / Collaboratori: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
ISBN: 9781555706555 155570655X
Numero OCLC: 320895013
Descrizione: xiv, 290 pages : illustrations ; 28 cm.
Contenuti: Why bother with a reference interview? --
Setting the stage for the reference interview : the first thirty seconds --
Finding out what they really want to know --
Beyond negative closure --
Special contexts for the reference interview --
The reference encounter in virtual environments --
The readers' advisory interview --
Establishing policy and training for the reference interview.
Titolo della serie: How-to-do-it manuals for libraries, no. 166.
Responsabilità: Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.

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