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Conducting the Reference Interview : a How-To-Do-It Manual for Librarians

Autore: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
Pubblicazione: New York : Neal-Schuman Publishers Inc., [2009] ©2009
Serie: How-to-do-it manuals for libraries, no. 166.
Edizione/Formato:   Libro a stampa : English : Second editionVedi tutte le edizioni e i formati
Sommario:
"Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well  Per saperne di più…
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Genere/formato: Nonfiction
Tipo documento Libro
Tutti gli autori / Collaboratori: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
ISBN: 9781555706555 155570655X
Numero OCLC: 320895013
Descrizione: xiv, 290 pages : illustrations ; 28 cm.
Contenuti: Why bother with a reference interview? --
Setting the stage for the reference interview : the first thirty seconds --
Finding out what they really want to know --
Beyond negative closure --
Special contexts for the reference interview --
The reference encounter in virtual environments --
The readers' advisory interview --
Establishing policy and training for the reference interview.
Titolo della serie: How-to-do-it manuals for libraries, no. 166.
Responsabilità: Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.

Sinossi:

Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional  Per saperne di più…

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