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Conducting the reference interview : a how-to-do-it manual for librarians

著者: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
出版商: New York : Neal-Schuman Publishers Inc., ©2009.
丛书: How-to-do-it manuals for libraries, no. 166.
版本/格式:   图书 : 英语 : 2nd ed查看所有的版本和格式
数据库:WorldCat
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Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional  再读一些...

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所有的著者/提供者: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
ISBN: 9781555706555 155570655X
OCLC号码: 320895013
描述: xiv, 290 pages : illustrations ; 28 cm.
内容: Why bother with a reference interview? --
Setting the stage for the reference interview : the first thirty seconds --
Finding out what they really want to know --
Beyond negative closure --
Special contexts for the reference interview --
The reference encounter in virtual environments --
The readers' advisory interview --
Establishing policy and training for the reference interview.
丛书名: How-to-do-it manuals for libraries, no. 166.
责任: Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.

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