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Conducting the reference interview : a how-to-do-it manual for librarians

Author: Catherine Sheldrick Ross; Kirsti Nilsen; Patricia Dewdney
Publisher: New York : Neal-Schuman Publishers, ©2002.
Series: How-to-do-it manuals for libraries, no. 117.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding  Read more...

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Additional Physical Format: Online version:
Ross, Catherine Sheldrick.
Conducting the reference interview.
New York : Neal-Schuman Publishers, c2002
(OCoLC)605550393
Online version:
Ross, Catherine Sheldrick.
Conducting the reference interview.
New York : Neal-Schuman Publishers, c2002
(OCoLC)609819890
Document Type: Book
All Authors / Contributors: Catherine Sheldrick Ross; Kirsti Nilsen; Patricia Dewdney
ISBN: 1555704328 9781555704322
OCLC Number: 50505814
Description: xiii, 242 p. ; 28 cm.
Contents: Conducting an effective reference interview --
Using the first 30 seconds to set the stage for the reference interview --
Finding out what they really want to know --
Moving beyond negative closure --
Exploring special contexts for reference interview --
Performing the reference interview in an electronic environment --
Establishing policy and training for the reference interview.
Series Title: How-to-do-it manuals for libraries, no. 117.
Responsibility: Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney.

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"Packed with practical advice for anyone who participates in reference."

 
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