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Conflict 101 : a manager's guide to resolving problems so everyone can get back to work

Author: Susan H Shearouse
Publisher: New York : American Management Association, ©2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track,  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Shearouse, Susan H.
Conflict 101.
New York : American Management Association, 2011
(DLC) 2010043535
(OCoLC)671238372
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Susan H Shearouse
ISBN: 9780814417126 0814417124
OCLC Number: 725480472
Description: 1 online resource (viii, 264 pages) : illustrations
Contents: pt. 1. Introudction --
pt. 2. Understanding the dynamics of conflict --
pt. 3. Keys to resolving conflict --
pt. 4. Putting it all together.
Other Titles: Conflict one hundred one
Conflict one hundred and one
Responsibility: Susan H. Shearouse.

Abstract:

We know that conflict is unavoidable, especially in the workplace. This book gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed  Read more...

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