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Conflict coaching : conflict management strategies and skills for the individual

Author: Tricia S Jones; Ross Brinkert
Publisher: Los Angeles : Sage Publications, ©2008.
Edition/Format:   Print book : CD for computer   Computer File : EnglishView all editions and formats
Summary:
"Scholars, students, coaches, and consultants interested in the areas of conflict/dispute resolution, business communication, organizational communication, and allied areas will find this comprehensive text engaging and accessible."--Jacket.
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Genre/Form: CD-ROM
Additional Physical Format: Online version:
Jones, Tricia S.
Conflict coaching.
Los Angeles : Sage Publications, ©2008
(OCoLC)762046978
Material Type: Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Tricia S Jones; Ross Brinkert
ISBN: 9781412950831 9781412950824 1412950821 141295083X 9781412962308 1412962307
OCLC Number: 144547729
Description: xxii, 322 pages : illustrations ; 23 cm + 1 CD-ROM (4 3/4 in.)
Contents: Conflict coaching : conflict management strategies and skills for the individual --
The comprehensive conflict coaching model --
Stage one : discovering the story --
Stage two : the identity perspective --
Stage two : the emotion perspective --
Stage two : the power perspective --
Stage three : crafting the "best" story --
Stage four : communication skills, confrontation, confirmation, and comprehension --
Stage four : the conflict styles opportunity --
Stage four : the negotiation opportunity --
Stage four : coordinating coaching with other conflict processes --
The parallel process : learning assessment in conflict coaching --
Needs assessment and program evaluation for conflict coaching --
The future of conflict coaching.
Responsibility: Tricia S. Jones, Ross Brinkert.
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Abstract:

Defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique.  Read more...

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"Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools that makes a Read more...

 
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