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Conflict coaching : conflict management strategies and skills for the individual

Author: Tricia S Jones; Ross Brinkert
Publisher: Los Angeles : Sage, cop. 2008.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Tricia S Jones; Ross Brinkert
ISBN: 9781412950824 1412950821 9781412950831 141295083X
OCLC Number: 938133926
Description: 322 s. + 1 CD-ROM
Contents: Section 1: Introducing Conflict Coaching --
Conflict coaching: conflict management strategies and skills for the individual --
The comprehensive conflict coaching model --
Section 2: Conducting Conflict Coaching --
Stage one: discovering the story --
Stage two: the identity perspective --
Stage two: the emotion perspective --
Stage two: the power perspective --
Stage three: crafting the "best" story --
Stage four: communication skills: confrontation, confirmation, and comprehension --
Stage four: the conflict styles opportunity --
Stage four: the negotiation opportunity --
Stage four: coordinating coaching with other conflict processes --
The parallel process: learning assessment in conflict coaching --
Section 3: Integrating Conflict Coaching Into Your Practice --
Needs assessment and program evalutation for conflict coaching --
The future of conflict coaching.
Responsibility: Tricia S. Jones, Ross Brinkert.

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