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Conflict coaching : conflict management strategies and skills for the individual

Author: Tricia S Jones; Ross Brinkert
Publisher: Los Angeles : Sage Publications, ©2008.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"Scholars, students, coaches, and consultants interested in the areas of conflict/dispute resolution, business communication, organizational communication, and allied areas will find this comprehensive text engaging and accessible."--Jacket.
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Genre/Form: CD-ROM
Additional Physical Format: Print version:
Jones, Tricia S.
Conflict coaching.
Los Angeles : Sage Publications, ©2008
(DLC) 2007023143
(OCoLC)144547729
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Tricia S Jones; Ross Brinkert
OCLC Number: 993661896
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
Description: 1 online resource (xxii, 322 pages) : illustrations
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: Conflict coaching : conflict management strategies and skills for the individual --
The comprehensive conflict coaching model --
Stage one : discovering the story --
Stage two : the identity perspective --
Stage two : the emotion perspective --
Stage two : the power perspective --
Stage three : crafting the "best" story --
Stage four : communication skills, confrontation, confirmation, and comprehension --
Stage four : the conflict styles opportunity --
Stage four : the negotiation opportunity --
Stage four : coordinating coaching with other conflict processes --
The parallel process : learning assessment in conflict coaching --
Needs assessment and program evaluation for conflict coaching --
The future of conflict coaching.
Responsibility: Tricia S. Jones, Ross Brinkert.

Abstract:

Defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique.  Read more...

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"Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools that makes a Read more...

 
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