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Conflict management

Author: Baden Eunson
Publisher: Milton, Qld. : Wiley, 2007.
Series: Wiley business tools series.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Baden Eunson
ISBN: 9780731406517 0731406516
OCLC Number: 127870932
Notes: Includes index.
Description: xii, 122 pages : illustrations ; 23 cm.
Contents: Introduction --
1. Conflict : the basics --
2. Conflict development --
3. Approaches to managing conflict --
4. Negotiation : the basics --
5. Positions, concessions and interests --
6. Getting ready to negotiate --
7. Negotiation styles --
8. Negotiation tools and planning --
Conclusion.
Series Title: Wiley business tools series.
Responsibility: Baden Eunson.

Abstract:

Annotation

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planning goal setting compromise mediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

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