skip to content
The conflict resolution toolbox : models & maps for analyzing, diagnosing, and resolving conflict Preview this item
ClosePreview this item
Checking...

The conflict resolution toolbox : models & maps for analyzing, diagnosing, and resolving conflict

Author: Gary T Furlong
Publisher: Mississauga, Ont. : J. Wiley & Sons Canada, ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Additional Physical Format: Online version:
Furlong, Gary T.
Conflict resolution toolbox.
Mississauga, Ont. : J. Wiley & Sons Canada, ©2005
(OCoLC)651828939
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Gary T Furlong
ISBN: 0470835176 9780470835173
OCLC Number: 57474445
Description: xiii, 256 pages : illustrations ; 24 cm
Contents: Ch . 1. Introduction --
Ch. 2. Overview of the models --
Ch. 3. The conflict story --
Ch. 4. Model #1: The circle of conflict --
Ch. 5. Model #2: The triangle of satisfaction --
Ch. 6. Model #3: The boundary model --
Ch. 7. Model #4: Interests, rights and power --
Ch. 8. Model #5: The dynamics of trust --
Ch. 9. Model #6: The dimensions of conflict --
Ch. 10. Model #7: The social style model --
Ch. 11. Model #8: Moving beyond the conflict.
Responsibility: Gary T. Furlong.
More information:

Abstract:

In real-life conflict situations one size does not fit all. It follows that conflict resolution practitioners cannot hope to resolve every dispute with the same technique. Addressing this problem,  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(9)

User lists with this item (5)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/57474445> # The conflict resolution toolbox : models & maps for analyzing, diagnosing, and resolving conflict
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "57474445" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/802252879#Place/mississauga_ont> ; # Mississauga, Ont.
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/onc> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/802252879#Topic/mediacion> ; # Mediación
   schema:about <http://experiment.worldcat.org/entity/work/data/802252879#Topic/m_diation> ; # M?diation
   schema:about <http://dewey.info/class/303.69/e22/> ;
   schema:about <http://id.worldcat.org/fast/1013617> ; # Mediation
   schema:about <http://experiment.worldcat.org/entity/work/data/802252879#Topic/solucion_de_conflictos> ; # Solución de conflictos
   schema:about <http://experiment.worldcat.org/entity/work/data/802252879#Topic/gestion_des_conflits> ; # Gestion des conflits
   schema:about <http://id.worldcat.org/fast/874778> ; # Conflict management
   schema:about <http://experiment.worldcat.org/entity/work/data/802252879#Topic/mediation> ; # Mediation
   schema:about <http://experiment.worldcat.org/entity/work/data/802252879#Topic/arbitration_and_award> ; # Arbitration and award
   schema:about <http://experiment.worldcat.org/entity/work/data/802252879#Topic/konfliktregelung> ; # Konfliktregelung
   schema:bookFormat bgn:PrintBook ;
   schema:copyrightYear "2005" ;
   schema:creator <http://viaf.org/viaf/11625271> ; # Gary T. Furlong
   schema:datePublished "2005" ;
   schema:description "Ch . 1. Introduction -- Ch. 2. Overview of the models -- Ch. 3. The conflict story -- Ch. 4. Model #1: The circle of conflict -- Ch. 5. Model #2: The triangle of satisfaction -- Ch. 6. Model #3: The boundary model -- Ch. 7. Model #4: Interests, rights and power -- Ch. 8. Model #5: The dynamics of trust -- Ch. 9. Model #6: The dimensions of conflict -- Ch. 10. Model #7: The social style model -- Ch. 11. Model #8: Moving beyond the conflict."@en ;
   schema:description ""In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution."--Provided by publisher."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/802252879> ;
   schema:inLanguage "en" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/651828939> ;
   schema:name "The conflict resolution toolbox : models & maps for analyzing, diagnosing, and resolving conflict"@en ;
   schema:productID "57474445" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/57474445#PublicationEvent/mississauga_ont_j_wiley_&_sons_canada_2005> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/802252879#Agent/j_wiley_&_sons_canada> ; # J. Wiley & Sons Canada
   schema:url <http://catdir.loc.gov/catdir/enhancements/fy0626/2005275615-t.html> ;
   schema:workExample <http://worldcat.org/isbn/9780470835173> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA6A1781> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/57474445> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/802252879#Agent/j_wiley_&_sons_canada> # J. Wiley & Sons Canada
    a bgn:Agent ;
   schema:name "J. Wiley & Sons Canada" ;
    .

<http://experiment.worldcat.org/entity/work/data/802252879#Place/mississauga_ont> # Mississauga, Ont.
    a schema:Place ;
   schema:name "Mississauga, Ont." ;
    .

<http://experiment.worldcat.org/entity/work/data/802252879#Topic/arbitration_and_award> # Arbitration and award
    a schema:Intangible ;
   schema:name "Arbitration and award"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/802252879#Topic/gestion_des_conflits> # Gestion des conflits
    a schema:Intangible ;
   schema:name "Gestion des conflits"@fr ;
    .

<http://experiment.worldcat.org/entity/work/data/802252879#Topic/solucion_de_conflictos> # Solución de conflictos
    a schema:Intangible ;
   schema:name "Solución de conflictos"@en ;
    .

<http://id.worldcat.org/fast/1013617> # Mediation
    a schema:Intangible ;
   schema:name "Mediation"@en ;
    .

<http://id.worldcat.org/fast/874778> # Conflict management
    a schema:Intangible ;
   schema:name "Conflict management"@en ;
    .

<http://viaf.org/viaf/11625271> # Gary T. Furlong
    a schema:Person ;
   schema:familyName "Furlong" ;
   schema:givenName "Gary T." ;
   schema:name "Gary T. Furlong" ;
    .

<http://worldcat.org/isbn/9780470835173>
    a schema:ProductModel ;
   schema:isbn "0470835176" ;
   schema:isbn "9780470835173" ;
    .

<http://www.worldcat.org/oclc/651828939>
    a schema:CreativeWork ;
   rdfs:label "Conflict resolution toolbox." ;
   schema:description "Online version:" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/57474445> ; # The conflict resolution toolbox : models & maps for analyzing, diagnosing, and resolving conflict
    .

<http://www.worldcat.org/title/-/oclc/57474445>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
   schema:about <http://www.worldcat.org/oclc/57474445> ; # The conflict resolution toolbox : models & maps for analyzing, diagnosing, and resolving conflict
   schema:dateModified "2017-09-02" ;
   void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.