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The conflict resolution toolbox : models & maps for analyzing, diagnosing, and resolving conflict

Author: Gary T Furlong
Publisher: Mississauga, Ont. : J. Wiley & Sons Canada, ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

In real-life conflict situations one size does not fit all. It follows that conflict resolution practitioners cannot hope to resolve every dispute with the same technique. Addressing this problem,  Read more...

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Additional Physical Format: Online version:
Furlong, Gary T.
Conflict resolution toolbox.
Mississauga, Ont. : J. Wiley & Sons Canada, ©2005
(OCoLC)651828939
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Gary T Furlong
ISBN: 0470835176 9780470835173
OCLC Number: 57474445
Description: xiii, 256 pages : illustrations ; 24 cm
Contents: Ch . 1. Introduction --
Ch. 2. Overview of the models --
Ch. 3. The conflict story --
Ch. 4. Model #1: The circle of conflict --
Ch. 5. Model #2: The triangle of satisfaction --
Ch. 6. Model #3: The boundary model --
Ch. 7. Model #4: Interests, rights and power --
Ch. 8. Model #5: The dynamics of trust --
Ch. 9. Model #6: The dimensions of conflict --
Ch. 10. Model #7: The social style model --
Ch. 11. Model #8: Moving beyond the conflict.
Responsibility: Gary T. Furlong.
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