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Connecting across cultures : the helper's toolkit

Author: Pamela A Hays
Publisher: Thousand Oaks, Calif. : SAGE Publications, ©2013
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Provides both students and professionals in health care and social service with the skills to develop respectful, smooth relationships with their clients and with the community at large. This book  Read more...

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Document Type: Book
All Authors / Contributors: Pamela A Hays
ISBN: 9781452217918 1452217912
OCLC Number: 822021241
Description: ix, 124 s
Contents: Introduction1. Diversity Is Unavoidable, and That's a Good Thing2. The Starting Place: Knowing Who You Are3. Creating a New Awareness: What You Didn't Learn in School4. The Invisible Boundary: How Privilege Affects Your Work and Life5. But Everyone I Know Agrees with Me: The Influence of Family and Friends6. That's Not What I Mean: Effective, Respectful Communication7. Say What? Why Words Matter8. Making the Connection: The Four Relationship Vitals9. Keeping the Connection, Even When the Signal Is Faulty10. When the Golden Rule Isn't Working: Respectful Conflict ResolutionConclusion
Responsibility: Pamela A Hays

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