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Consumer ADR in Europe.

Author: Christopher Hodges; Iris Benöhr; Naomi Creutzfeldt-Banda
Publisher: London : Bloomsbury Publishing, 2012.
Series: Civil justice systems.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Hodges, Christopher.
Consumer ADR in Europe.
London : Bloomsbury Publishing, ©2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Christopher Hodges; Iris Benöhr; Naomi Creutzfeldt-Banda
ISBN: 9781847319418 1847319416
OCLC Number: 893332437
Description: 1 online resource (516 pages).
Contents: 9781849463485.pdf; Prelims; Summary Contents; Detailed Contents; List of Tables and Figures; Contributors; Interviewees; Abbreviations; Introduction; 1. Alternative Dispute Resolution for Consumers in the European Union; 2. Belgium; 3. France; 4. Germany; 5. Lithuania; 6. The Netherlands; 7. Poland; 8. Slovenia; 9. Spain; 10. Sweden; 11. The United Kingdom; 12. Best Practice in Customer Care in the UK; 13. Cross-border Consumer ADR; 14. Empirical Findings; 15. Findings and Conclusions; Commission Recommendation of 30 March 1998 (98/257/EC). Commission Recommendation of 4 April 2001 (2001/310/EC)European Code of Conduct for Mediators; French Charter of Consumer Mediation.
Series Title: Civil justice systems.

Abstract:

This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and mediateurs) work, the differing national architectures within which they operate and how they can  Read more...

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This is about the first systematic comparative study of the operational framework of the systems for resolving consumer disputes of the different national legislative options along with proposals for Read more...

 
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