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The consumer in public services : choice, values and difference

Author: Richard Simmons; Martin A Powell; Ian Greener
Publisher: Bristol, UK : Policy Press, 2009.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Richard Simmons; Martin A Powell; Ian Greener
ISBN: 9781847421821 1847421822
OCLC Number: 472871130
Description: 1 online resource (xiii, 289 pages)
Contents: The consumer in public services; Contents; List of figures and tables; Acknowledgements; Notes on contributors; Foreword; 1. Introduction: managing the 'unmanageable consumer'; 2. The consumer and New Labour: the consumer as king?; 3. Narratives of public service delivery in the UK: comparing central and local government; 4. Understanding the 'differentiated consumer' in public services; 5. Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer; 6. The healthcare consumer; 7. The consumer in education.
Responsibility: edited by Richard Simmons, Martin Powell and Ian Greener.

Abstract:

"The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as  Read more...

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"Drawing on cutting edge research, this book brings together an impressive list of contributors to unpack a deceptively simple idea. A must for anyone interested in the future of public services." Read more...

 
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