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The consumer in public services : choice, values and difference

Author: Richard Simmons; Ian Greener; Martin A Powell
Publisher: Bristol, England ; Portland, Or. : Policy Press, 2009.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

"The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as  Read more...

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Genre/Form: Congresos, conferencias, etc
Document Type: Book
All Authors / Contributors: Richard Simmons; Ian Greener; Martin A Powell
ISBN: 9781847421807 1847421806 9781847421814 1847421814
OCLC Number: 760463326
Description: xiii, 289 p. : il., tablas ; 24 cm
Contents: Contents: Introduction: Managing the 'unmanageable consumer' ~ Martin Powell, Shane Doheny, Ian Greener and Nick Mills; Part one: The 'new politics' of public service consumption: New Labour and public service consumers ~ Eric Shaw; Narratives of public service delivery in the UK: comparing central and local government ~ Catherine Needham; Part two: Defining the consumer in public services: Differentiating consumers in professionalised services ~ Angus Laing, Gill Hogg and Terry Newholm; The differentiated consumer in public services: user perspectives ~ Richard Simmons; Part three: The public service consumer in context: The consumer in health services ~ Martin Powell and Ian Greener; The consumer in education ~ Catherine Farrell; The consumer in housing ~ Nick Mills; Awkward customers? Policing in a consumer age ~ John Clarke, Janet Newman and Louise Westmarland; Part four: The future: visions of the consumer: Authoritative consumers or experts by experience? User groups in health and social care ~ Marian Barnes; Differentiated consumers? A differentiated view from a service user perspective ~ Peter Beresford; The public service consumer as 'member' ~ Johnston Birchall and Richard Simmons; Conclusions ~ Richard Simmons and Martin Powell
Responsibility: edited by Richard Simmons, Martin Powell and Ian Greener.

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"Drawing on cutting edge research, this book brings together an impressive list of contributors to unpack a deceptively simple idea. A must for anyone interested in the future of public services." Read more...

 
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