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Contextual design : defining customer-centered systems

Author: Hugh Beyer; Karen Holtzblatt
Publisher: San Francisco, Calif. : Morgan Kaufmann, ©1998.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

This book introduces a customer-centered approach to business. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Hugh Beyer; Karen Holtzblatt
ISBN: 1558604111 9781558604117
OCLC Number: 37443490
Description: xxiii, 472 pages : illustrations ; 24 cm
Contents: The challenges for design --
The challenge of design in organizations --
The challenge of design from data --
Contextual design --
Understanding the customer : Gathering customer data --
Principles of contextual inquiry --
Contextual inquiry in practice --
Seeing work : A language of work --
Work models --
The interpretation session --
Seeing across customers : Consolidation --
Creating one view of the customer --
Communicating to the organization --
Innovation from data : Work redesign --
Using data to drive design --
Design from data. System design : System design --
The user environment design --
Project planning and strategy --
Prototyping : Prototyping as a design tool --
From structure to user interface --
Iterating with a prototype --
Putting it into practice.
Responsibility: Hugh Beyer, Karen Holtzblatt.
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"If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If Read more...

 
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