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Contextual design : defining customer-centered systems Titelvorschau
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Contextual design : defining customer-centered systems

Verfasser/in: Hugh Beyer; Karen Holtzblatt
Verlag: San Francisco, Calif. : Morgan Kaufmann, ©1998.
Ausgabe/Format   Print book : EnglischAlle Ausgaben und Formate anzeigen
Datenbank:WorldCat
Zusammenfassung:

This book introduces a customer-centered approach to business. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and  Weiterlesen…

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Medientyp: Internetquelle
Dokumenttyp: Buch, Internet-Ressource
Alle Autoren: Hugh Beyer; Karen Holtzblatt
ISBN: 1558604111 9781558604117
OCLC-Nummer: 37443490
Beschreibung: xxiii, 472 pages : illustrations ; 24 cm
Inhalt: The challenges for design --
The challenge of design in organizations --
The challenge of design from data --
Contextual design --
Understanding the customer : Gathering customer data --
Principles of contextual inquiry --
Contextual inquiry in practice --
Seeing work : A language of work --
Work models --
The interpretation session --
Seeing across customers : Consolidation --
Creating one view of the customer --
Communicating to the organization --
Innovation from data : Work redesign --
Using data to drive design --
Design from data. System design : System design --
The user environment design --
Project planning and strategy --
Prototyping : Prototyping as a design tool --
From structure to user interface --
Iterating with a prototype --
Putting it into practice.
Verfasserangabe: Hugh Beyer, Karen Holtzblatt.
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"If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If Weiterlesen…

 
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