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Contextual design : defining customer-centered systems

Auteur: Hugh Beyer; Karen Holtzblatt
Uitgever: San Francisco, Calif. : Morgan Kaufmann, ©1998.
Editie/Formaat:   Print book : EngelsAlle edities en materiaalsoorten bekijken.
Database:WorldCat
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This book introduces a customer-centered approach to business. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and  Meer lezen...

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Genre: Internetbron
Soort document: Boek, Internetbron
Alle auteurs / medewerkers: Hugh Beyer; Karen Holtzblatt
ISBN: 1558604111 9781558604117
OCLC-nummer: 37443490
Beschrijving: xxiii, 472 pages : illustrations ; 24 cm
Inhoud: The challenges for design --
The challenge of design in organizations --
The challenge of design from data --
Contextual design --
Understanding the customer : Gathering customer data --
Principles of contextual inquiry --
Contextual inquiry in practice --
Seeing work : A language of work --
Work models --
The interpretation session --
Seeing across customers : Consolidation --
Creating one view of the customer --
Communicating to the organization --
Innovation from data : Work redesign --
Using data to drive design --
Design from data. System design : System design --
The user environment design --
Project planning and strategy --
Prototyping : Prototyping as a design tool --
From structure to user interface --
Iterating with a prototype --
Putting it into practice.
Verantwoordelijkheid: Hugh Beyer, Karen Holtzblatt.
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"If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If Meer lezen...

 
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