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Contextual design : defining customer-centered systems

Autor: Hugh Beyer; Karen Holtzblatt
Editora: San Francisco, Calif. : Morgan Kaufmann, ©1998.
Edição/Formato   Print book : InglêsVer todas as edições e formatos
Base de Dados:WorldCat
Resumo:

This book introduces a customer-centered approach to business. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and  Ler mais...

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Detalhes

Tipo de Material: Recurso Internet
Tipo de Documento: Livro, Recurso Internet
Todos os Autores / Contribuintes: Hugh Beyer; Karen Holtzblatt
ISBN: 1558604111 9781558604117
Número OCLC: 37443490
Descrição: xxiii, 472 pages : illustrations ; 24 cm
Conteúdos: The challenges for design --
The challenge of design in organizations --
The challenge of design from data --
Contextual design --
Understanding the customer : Gathering customer data --
Principles of contextual inquiry --
Contextual inquiry in practice --
Seeing work : A language of work --
Work models --
The interpretation session --
Seeing across customers : Consolidation --
Creating one view of the customer --
Communicating to the organization --
Innovation from data : Work redesign --
Using data to drive design --
Design from data. System design : System design --
The user environment design --
Project planning and strategy --
Prototyping : Prototyping as a design tool --
From structure to user interface --
Iterating with a prototype --
Putting it into practice.
Responsabilidade: Hugh Beyer, Karen Holtzblatt.
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"If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If Ler mais...

 
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