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Contextual design : defining customer-centered systems

Author: Hugh Beyer; Karen Holtzblatt
Publisher: San Francisco, Calif. : Morgan Kaufmann, ©1998.
Edition/Format:   eBook : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Beyer, Hugh.
Contextual design.
San Francisco, Calif. : Morgan Kaufmann, c1998
(DLC) 97035927
Material Type: Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Hugh Beyer; Karen Holtzblatt
ISBN: 9780080503042 0080503047
OCLC Number: 785780355
Description: 1 online resource (xxiii, 472 p.) : ill., port.
Contents: pt. 1. Understanding the customer --
pt. 2. Seeing work --
pt. 3. Seeing across customers --
pt. 4. Innovation from data --
pt. 5. System design --
pt. 6. Prototyping.
Responsibility: Hugh Beyer, Karen Holtzblatt.

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