skip to content
Continual service improvement. Preview this item
ClosePreview this item
Checking...

Continual service improvement.

Author: Great Britain. Office of Government Commerce.
Publisher: London : TSO, ©2007.
Series: IT infrastructure library.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Great Britain. Office of Government Commerce.
ISBN: 9780113310494 0113310498
OCLC Number: 145828128
Notes: At head of title: ITIL.
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Description: xi, 221 pages : illustrations ; 28 cm.
Contents: 1. Introduction. --
2. Service management as practice. --
3. Continual Service Improvement principles. --
4. Continual Service Improvement processes. --
The 7-step improvement process. --
Service measurement. --
Return on investment for CSI. --
5. Continual Service Improvement methods and techniques. --
Assessments. --
Benchmarking. --
Measuring and reporting frameworks. --
CSI and other service management processes. --
6. Organizing for Continual Service Improvement. --
Roles and responsibilities that support CSI. --
7. Technology considerations. --
8. Implementing Continual Service Improvement. --
9. Challenges, critical success factors and risks.
Series Title: IT infrastructure library.
Other Titles: IT infrastructure library.

Abstract:

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/145828128> # Continual service improvement.
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "145828128" ;
   library:placeOfPublication <http://dbpedia.org/resource/London> ; # London
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
   rdfs:seeAlso <http://experiment.worldcat.org/entity/work/data/103524236#CreativeWork/it_infrastructure_library> ; # IT infrastructure library.
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/qualite_controle_informatique> ; # Qualité--Contrôle--Informatique
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/organisation_de_l_entreprise> ; # Organisation de l'entreprise
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/technologie_de_l_information> ; # Technologie de l'information
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/electronic_office_machine_industry_customer_services_management> ; # Electronic office machine industry--Customer services--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/computer_industry_customer_services_management> ; # Computer industry--Customer services--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/reseaux_informatiques> ; # Réseaux informatiques
   schema:about <http://id.worldcat.org/fast/872161> ; # Computer industry--Customer services--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/informatique_industrie_et_commerce_service_a_la_clientele_gestion> ; # Informatique--Industrie et commerce--Service à la clientèle--Gestion
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/it_infrastructure_library> ; # IT infrastructure library
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/service_a_la_clientele> ; # Service à la clientèle
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/gestion_de_la_qualite> ; # Gestion de la qualité
   schema:about <http://experiment.worldcat.org/entity/work/data/103524236#Topic/commande_de_processus> ; # Commande de processus
   schema:about <http://id.worldcat.org/fast/907385> ; # Electronic office machine industry--Customer services--Management
   schema:about <http://dewey.info/class/004.068/e22/> ;
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/146908922> ; # Great Britain. Office of Government Commerce.
   schema:copyrightYear "2007" ;
   schema:datePublished "2007" ;
   schema:description "1. Introduction. -- 2. Service management as practice. -- 3. Continual Service Improvement principles. -- 4. Continual Service Improvement processes. -- The 7-step improvement process. -- Service measurement. -- Return on investment for CSI. -- 5. Continual Service Improvement methods and techniques. -- Assessments. -- Benchmarking. -- Measuring and reporting frameworks. -- CSI and other service management processes. -- 6. Organizing for Continual Service Improvement. -- Roles and responsibilities that support CSI. -- 7. Technology considerations. -- 8. Implementing Continual Service Improvement. -- 9. Challenges, critical success factors and risks."@en ;
   schema:description "Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/103524236> ;
   schema:inLanguage "en" ;
   schema:isPartOf <http://experiment.worldcat.org/entity/work/data/103524236#Series/it_infrastructure_library> ; # IT infrastructure library.
   schema:isPartOf <http://experiment.worldcat.org/entity/work/data/103524236#Series/itil> ; # ITIL
   schema:name "Continual service improvement."@en ;
   schema:productID "145828128" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/145828128#PublicationEvent/london_tso_2007> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/103524236#Agent/tso> ; # TSO
   schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015587037&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
   schema:url <http://ILS-AP-P1/mm-info/CoverContent/82627c.pdf> ;
   schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015587037&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
   schema:workExample <http://worldcat.org/isbn/9780113310494> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA750360> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/145828128> ;
    .


Related Entities

<http://dbpedia.org/resource/London> # London
    a schema:Place ;
   schema:name "London" ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#CreativeWork/it_infrastructure_library> # IT infrastructure library.
    a schema:CreativeWork ;
   schema:name "IT infrastructure library." ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Series/it_infrastructure_library> # IT infrastructure library.
    a bgn:PublicationSeries ;
   schema:hasPart <http://www.worldcat.org/oclc/145828128> ; # Continual service improvement.
   schema:name "IT infrastructure library." ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/commande_de_processus> # Commande de processus
    a schema:Intangible ;
   schema:name "Commande de processus"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/computer_industry_customer_services_management> # Computer industry--Customer services--Management
    a schema:Intangible ;
   schema:hasPart <http://id.loc.gov/authorities/subjects/sh96009378> ;
   schema:name "Computer industry--Customer services--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/electronic_office_machine_industry_customer_services_management> # Electronic office machine industry--Customer services--Management
    a schema:Intangible ;
   schema:hasPart <http://id.loc.gov/authorities/subjects/sh85042353> ;
   schema:name "Electronic office machine industry--Customer services--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/gestion_de_la_qualite> # Gestion de la qualité
    a schema:Intangible ;
   schema:name "Gestion de la qualité"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/informatique_industrie_et_commerce_service_a_la_clientele_gestion> # Informatique--Industrie et commerce--Service à la clientèle--Gestion
    a schema:Intangible ;
   schema:name "Informatique--Industrie et commerce--Service à la clientèle--Gestion"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/it_infrastructure_library> # IT infrastructure library
    a schema:Intangible ;
   schema:name "IT infrastructure library"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/organisation_de_l_entreprise> # Organisation de l'entreprise
    a schema:Intangible ;
   schema:name "Organisation de l'entreprise"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/qualite_controle_informatique> # Qualité--Contrôle--Informatique
    a schema:Intangible ;
   schema:name "Qualité--Contrôle--Informatique"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/reseaux_informatiques> # Réseaux informatiques
    a schema:Intangible ;
   schema:name "Réseaux informatiques"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/service_a_la_clientele> # Service à la clientèle
    a schema:Intangible ;
   schema:name "Service à la clientèle"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/103524236#Topic/technologie_de_l_information> # Technologie de l'information
    a schema:Intangible ;
   schema:name "Technologie de l'information"@en ;
    .

<http://id.worldcat.org/fast/872161> # Computer industry--Customer services--Management
    a schema:Intangible ;
   schema:name "Computer industry--Customer services--Management"@en ;
    .

<http://id.worldcat.org/fast/907385> # Electronic office machine industry--Customer services--Management
    a schema:Intangible ;
   schema:name "Electronic office machine industry--Customer services--Management"@en ;
    .

<http://viaf.org/viaf/146908922> # Great Britain. Office of Government Commerce.
    a schema:Organization ;
   schema:name "Great Britain. Office of Government Commerce." ;
    .

<http://worldcat.org/isbn/9780113310494>
    a schema:ProductModel ;
   schema:isbn "0113310498" ;
   schema:isbn "9780113310494" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.