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Continuous quality improvement in health care : theory, implementation, and applications

Author: Curtis P McLaughlin; Arnold D Kaluzny
Publisher: Gaithersburg, Md. : Aspen, ©1999.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Curtis P McLaughlin; Arnold D Kaluzny
ISBN: 0834216558 9780834216556
OCLC Number: 40891009
Description: xxii, 659 pages : illustrations ; 24 cm
Contents: Pt. I. Introduction --
Ch. 1. Defining Quality Improvement: Past, Present, and Future / Curtis P. McLaughlin and Arnold D. Kaluzny --
Ch. 2. Does TQM/CQI Work in Health Care? / Curtis P. McLaughlin and Kit N. Simpson --
Pt. II. Basics --
Ch. 3. The Outcome Model of Quality / Susan I. DesHarnais and Curtis P. McLaughlin --
Ch. 4. Measurement and Statistical Analysis in CQI / Susan Paul Johnson and Curtis P. McLaughlin --
Ch. 5. Measuring Consumer Satisfaction / Lucy A. Savitz --
Ch. 6. Teams at the Core of Continuous Learning / Peter J. Dean, Rebecca La Vallee and Curtis P. McLaughlin --
Pt. III. Implementation --
Ch. 7. CQI, Transformation, and the "Learning" Organization / Vaughn Upshaw, Arnold D. Kaluzny and Curtis P. McLaughlin --
Ch. 8. The Process of Implementation / Lucy R. Fischer, Leif I. Solberg and Thomas E. Kottke --
Ch. 9. Information Management and Technology for CQI / David C. Kibbe --
Ch. 10. Collaborating for Improvement in Health Professions Education / G. Ross Baker, Sherril Gelmon and Linda Headrick / [et al.] --
Ch. 11. Why Focus on Health Professional Development? / Paul B. Batalden --
Pt. IV. Application --
Ch. 12. CQI in Primary Care / Linda S. Kinsinger, Russell P. Harris and Arnold D. Kaluzny --
Ch. 13. CQI in Managed Care / Leif I. Solberg, Thomas E. Kottke and Milo L. Brekke --
Ch. 14. CQI in Contract Research Organizations / William A. Sollecito --
Ch. 15. CQI in Public Health Organizations / Glen P. Mays, Theresa Hatzell and Arnold D. Kaluzny / [et al.] --
Ch. 16. Applying and Supporting CQI in Academic Health Centers / Susan I. DesHarnais and Curtis P. McLaughlin --
Ch. 17. CQI and Patient-Centered Care / David Levy, William Thar and Curtis P. McLaughlin --
Pt. V. Illustration --
Case 1. CQI Principles for a Personnel Problem / Michael McDade --
Case 2. The Family Practice Center --
Case 3. Holston Valley Hospital and Medical Center / Curtis P. McLaughlin and Kit N. Simpson. Case 4. West Florida Regional Medical Center / Curtis P. McLaughlin --
Case 5. Rex Healthcare and Service Line Teams / Curtis P. McLaughlin and Linda C. Jordan --
Case 6. Dr. Johnson, Network Medical Director / William Q. Judge and Curtis P. McLaughlin --
Case 7. The Patient Transportation Project at University Hospitals / Sandra K. Evans and Ronald T. Pannesi --
App. A. Malcolm Baldrige Award 1999 Health Care Criteria for Performance Excellence.
Responsibility: Curtis P. McLaughlin, Arnold D. Kaluzny [editors].

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