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The contract scorecard : successful outsourcing by design

Author: Sara Cullen
Publisher: Farnham, Surrey, England : Gower, ©2009.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
An upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Cullen, Sara.
Contract scorecard.
Farnham, Surrey, England : Gower, ©2009
(DLC) 2008040985
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Sara Cullen
ISBN: 9780566087936 0566087936 9780754681717 0754681718
OCLC Number: 322495536
Description: 1 online resource (xvi, 246 pages) : illustrations
Contents: Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification --
The Service Level Agreement (SLA); 7 The Financial Specification --
The Financial Schedule; 8 The Relationship Specification --
The Governance Charter; 9 The Strategic Specification --
Unique Contract Schedules; 10 Conclusion; References; Index; About the Author.
Responsibility: Sara Cullen.

Abstract:

Adoption and use of a contract scorecard demonstrates a maturing ability to manage commercial outsourcing arrangements. This title explains the Contract Scorecard concept and demonstrates crucial  Read more...

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'It is not often that I can sum a book up in five words - this book makes business sense!... This book is excellent, it is easy to read, directly applies to those operating at the coal face, and Read more...

 
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