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Conversational Intelligence : How Great Leaders Build Trust and Get Extraordinary Results.

Author: Judith E Glaser
Publisher: Brookline : Taylor and Francis, 2013.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Glaser, Judith E.
Conversational Intelligence : How Great Leaders Build Trust and Get Extraordinary Results.
Brookline : Taylor and Francis, ©2013
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Judith E Glaser
ISBN: 9781351862080 1351862081
OCLC Number: 961064819
Description: 1 online resource (257 pages)
Contents: Introduction ; Part I; 1. What We Can Learn from OUr Worst Conversations; 2. When We Lose Trust, We Lose Our Voice; 3. Moving from Distrust to Trust; Part II; 4. Challenges of Navigating the Conversational Highway ; 5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains; 6. Bringing Conversations to Life; 7. Priming for Level III Conversations; 8. Conversational Agility: Reframing, Refocusing, Redirecting; 9. A Toolkit for Level III Conversations; Part III; 10. Leading with Trust: Laying the Foundation for Level III Interactions; 11. Teaming Up Through Conversational Intelligence; 12. Changing the Game Through Conversational Intelligence

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