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COP talk : essential communication skills for community policing

Author: Virginia Venable Kidd; Rick Braziel
Publisher: San Francisco, CA : Acada Books, ©1999.
Edition/Format:   Print book : English : 1st edView all editions and formats
Database:WorldCat
Summary:
This book is intended for police officers who want to improve their communication skills in the context of implementing the goals and objectives of community policing. The first chapter discusses basic communication principles that explain how a message is sent and received. It examines the content and relational message components, communication context, verbal and nonverbal codes, channel, and feedback. Chapter 2  Read more...
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Document Type: Book
All Authors / Contributors: Virginia Venable Kidd; Rick Braziel
ISBN: 0965502937 9780965502931
OCLC Number: 42189770
Description: vi, 224 : illustrations ; 25 cm
Contents: Preface --
Introduction : Community oriented policing and communication --
Chap. 1. Why they still don't understand when you told them so clearly --
Chap. 2. Getting to know you --
Chap. 3. Camels are useful on the desert --
Chap. 4. Americans' greatest fear --
Chap. 5. The only certainty besides death and taxes --
Chap. 6. Beyond SARA --
Chap. 7. Build it and they will come --
Chap. 8. Hello out there --
Glossary --
Index.
Other Titles: Community oriented policing
Responsibility: Virginia Kidd, Rick Braziel.

Abstract:

This book is intended for police officers who want to improve their communication skills in the context of implementing the goals and objectives of community policing. The first chapter discusses basic communication principles that explain how a message is sent and received. It examines the content and relational message components, communication context, verbal and nonverbal codes, channel, and feedback. Chapter 2 is designed to improve an officer's interpersonal communication, as community policing increases the number of interactions between an officer and the community. Chapter 3 considers the dynamics of work groups. Step-by-step instructions are provided for planning and leading a small, task-oriented group meeting. Chapter 4 focuses on public speaking, as it teaches officers how to prepare and deliver a talk before a group; and Chapter 5 instructs officers in how to prepare for and lead a community meeting. Topics cover selecting a presentation format, planning the details of your meeting, and dealing with a hostile audience. Remaining chapters focus on creative problem-solving techniques, ways to convince others to support a creative solution and become involved in an action plan for change, and ways to publicize a program through the media and other means.

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