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Coping with difficult people

Author: Robert M Bramson; American Media Incorporated.
Publisher: W. Des Moines, IA : American Media Inc., ©1989.
Series: Video training
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Database:WorldCat
Summary:
Offers a practical set of techniques for dealing with difficult people.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Robert M Bramson; American Media Incorporated.
OCLC Number: 22958004
Notes: Based on: Coping with difficult people / by Robert M. Bramson.
Credits: Presenters, Gary R. Rosberg, Diana Reed.
Performer(s): Presenters: Gary R. Rosberg, Diana Reed.
Description: 2 videocassettes (41 min.) : sd., col. ; 1/2 in. + 1 training leader's guide (16 p. ; 28 cm.) + 2 desk reminder cards.
Details: VHS.
Contents: Part 1. Know-it-all experts, stallers, and snipers (21 min.) --
Part 2. Tanks, super-agreeables, and complainers (20 min.).
Series Title: Video training

Abstract:

Offers a practical set of techniques for dealing with difficult people.

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