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Counter cultures : saleswomen, managers, and customers in American department stores, 1890-1940

Author: Susan Porter Benson
Publisher: Urbana : University of Illinois Press, ©1986.
Series: Working class in American history.
Edition/Format:   Print book : State or province government publication : EnglishView all editions and formats
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Genre/Form: History
Additional Physical Format: Online version:
Benson, Susan Porter, 1943-2005.
Counter cultures.
Urbana : University of Illinois Press, ©1986
(OCoLC)651814484
Material Type: Government publication, State or province government publication
Document Type: Book
All Authors / Contributors: Susan Porter Benson
ISBN: 0252012526 9780252012525 025206013X 9780252060137
OCLC Number: 12557301
Description: xvi, 322 pages : illustrations ; 24 cm.
Contents: "The new kind of store": 1850-90 --
"A homogeneous business": organizing the department store : Managing department-store space ; Taming the buyer through functional organization ; Blueprints for buying --
"An Adamless Eden": managing department-store customers : The palace of consumption: the lure of service --
The perils of service ; The powers of persuasion --
Made, not born: from the shopgirl to the skilled saleswoman : The shopgirl: class, gender, and selling --
Defining the problem: pressures from within and without --
Welfare work ; The varieties and scope of training programs ; The contradictions in training ; Incentives for skilled selling --
"The Cinderella of occupations": department-store saleswomen and the world of women's work : Earnings: snapshots ; Steady work: department stores' two-track system ; The long run: earnings, employment, and economic crises ; The long run: the individual career ; Within the industry: range and hierarchy ; Hidden costs and hidden benefits ; Hours: short weekdays, long Saturdays, and unpaid overtime ; Who they were: age and department-store women ; Who they were: marital status ; Who they were: home life, ethnicity, and race ; Beyond statistics: the subjective, the exceptional and the fictional --
"The clerking sisterhood": saleswomen's work culture ; On the selling floor: work culture in the department ; Work culture manages the managers ; Managing customers: "our friend the enemy" ; Women/workers/consumers --
Conclusion --
Appendixes : A. Saleswomen and the female labor force ; B. Women and sales workers in the store labor force ; C. Women's earnings in retail stores and elsewhere ; D. Percentages women's highest earning were above starting earnings ; E. Percentage of women workers with ten years or more experience ; F. Marital status of women in the labor force ; G. Living conditions of women workers.
Series Title: Working class in American history.
Responsibility: Susan Porter Benson.

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