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Crisis communications : a casebook approach

Author: Kathleen Fearn-Banks
Publisher: Mahwah, N.J. : Erlbaum, 1996.
Series: LEA's communication series.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

This volume of case studies demonstrates how problems of public relations can turn into crises or even catastrophes. It looks at the causes of crises and conflict, advises how to communicate  Read more...

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Genre/Form: Case studies
Additional Physical Format: Online version:
Fearn-Banks, Kathleen.
Crisis communications.
Mahwah, N.J. : Erlbaum, 1996
(OCoLC)624659693
Document Type: Book
All Authors / Contributors: Kathleen Fearn-Banks
ISBN: 0805819215 9780805819212 0805819223 9780805819229
OCLC Number: 33132412
Description: xii, 330 pages : illustrations ; 24 cm.
Contents: The nature of crises --
The Crisis communiations plan --
Crisis makers --
Managing a crisis --
Product tampering crises --
Environmental crises --
Natural disasters --
Crises of violence --
Celebrities and crises.
Series Title: LEA's communication series.
Responsibility: Kathleen Fearn-Banks.

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