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Crisis intervention and counseling by telephone

Author: David Lester
Publisher: Springfield, Ill. : Charles C. Thomas, ©2002.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
Summary:
"The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability. This  Read more...
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: David Lester
ISBN: 0398073244 9780398073244 0398073252 9780398073251
OCLC Number: 49383600
Description: xii, 306 pages ; 27 cm
Contents: Counseling by telephone: an overview --
A survey of telephone counseling services --
An emergency telephone service: the development of a presence --
Community youth line: a hotline program for troubled adolescents --
The unique contribution of telephone therapy --
Crisis intervention and counseling by telephone: an update --
Telephone therapy: some common errors and fallacies --
The telephone call: conversation or therapy --
Active listening --
Cognitive therapy approaches to crisis intervention --
Transactional analysis and learned helplessness approaches to crisis counseling --
Gestalt therapy approaches to crisis intervention with suicidal clients --
The obscene caller --
The chronic caller --
The covert cry for help --
The silent caller --
The nuisance caller --
The "one counselor" caller --
Beyond the telephone contact --
Crisis intervention by e-mail --
Counseling the client in crisis by letter --
Ascending to "lower" levels: the case for nonprofessional crisis workers --
The use of the professional in telephone counseling --
Selecting the telephone counselor --
Trained telephone counselors --
The effectiveness of suicide prevention and crisis intervention services.
Responsibility: edited by David Lester.
More information:

Abstract:

"The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability. This unique and up-to-date book serves as a comprehensive tool for those setting up telephone counseling services and those in charge of centers already operating, especially in training and supervising those on the front lines, the crisis interveners."--Jacket.

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Linked Data


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