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The crisis manager : facing risk and responsibility

Author: Otto Lerbinger
Publisher: Mahwah, N.J. : Erlbaum, 1997.
Series: LEA's communication series.
Edition/Format:   Book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Otto Lerbinger
ISBN: 0805823867 9780805823868 0805823875 9780805823875
OCLC Number: 35151178
Description: xiii, 384 p. ; 24 cm.
Contents: Pt. I. Communicating in an Era of Crises. 1. An Era of Crises. 2. Contingency Planning: Preparing for the Worst. 3. Communicating During and After a Crisis --
Pt. II. Managing Seven Types of Crises. 4. Natural Crises. 5. Technological Crises. 6. Confrontation Crises. 7. Crises of Malevolence. 8. Crises of Skewed Management Values. 9. Crises of Deception. 10. Crises of Management Misconduct --
Pt. III. Improving Management Performance. 11. Risk Management and Communication. 12. Ethics: A Moral Code for Executives. 13. Issues Management and Stakeholder Relationships --
Pt. IV. Conclusions. 14. The Crisis Manager.
Series Title: LEA's communication series.
Responsibility: Otto Lerbinger.
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