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CRM in real time : empowering customer relationships

Author: Barton J Goldenberg
Publisher: Medford, N.J. : CyberAge Books, ©2008.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Goldenberg, Barton J.
CRM in real time.
Medford, N.J. : CyberAge Books, ©2008
(DLC) 2008005276
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Barton J Goldenberg
ISBN: 9781937290719 1937290719 9781937290726 1937290727
OCLC Number: 781538662
Notes: Includes index.
Description: 1 online resource (xv, 368 pages) : illustrations
Contents: pt. 1. An introduction to CRM --
pt. 2. People issues --
pt. 3. Process issues --
pt. 4. Business application and technology issues --
pt. 5. Critical issues --
pt. 6. The future.
Responsibility: Barton J. Goldenberg.

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