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Cross-cultural communication for the tourism and hospitality industry

Author: Helen Fitzgerald
Publisher: Elsternwick, Vic. : Hospitality Press, 1998.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"After an introduction to the world's major religions and philosophies the book describes the main cultural groups which are both important sources of overseas visitors to Australia (or large potential markets) and which have behaviours, expectations and preferences which differ from those of mainstream Australian culture. The groups described are the Japanaese, Thais, Americans, Chinese, Indonesians, South Koreans,  Read more...
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Additional Physical Format: Online version:
Fitzgerald, Helen, 1940-
Cross-cultural communication for the tourism and hospitality industry.
Elsternwick, Vic. : Hospitality Press, 1998
(OCoLC)759445465
Document Type: Book
All Authors / Contributors: Helen Fitzgerald
ISBN: 1862504725 9781862504721
OCLC Number: 38831066
Description: xiii, 170 pages : illustrations ; 25 cm
Responsibility: Helen FitzGerald.

Abstract:

This introduction to the business of tourism examines the cultural values of various ethnic groups and language and non-verbal communication. Food, beverage, service and accommodation customs are  Read more...

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