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Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior

Author: Kerry D Patterson; Joseph Grenny; David Maxfield; Ron McMillan; Al Switzler
Publisher: New York McGraw Hill Education [2013] © 2013
Edition/Format:   Print book : English : Second EditionView all editions and formats
Summary:

Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to  Read more...

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Additional Physical Format: Erscheint auch als:
Online-Ausgabe
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kerry D Patterson; Joseph Grenny; David Maxfield; Ron McMillan; Al Switzler
ISBN: 9780071830607 007183060X 9780071829311 0071829318
OCLC Number: 1002246266
Notes: First edition published as "Crucial confrontations".
Description: xix, 275 Seiten : Illustrationen ; 23 cm
Contents: Foreword Preface Acknowledgments Introduction: What Is Crucial Accountability? And Who Cares? Part One: Work on Me FirstWhat to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold ItChapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create SafetyWhat to Do During an Accountability Conversation Chapter 3: Describe the GapHow to Start an Accountability Conversation Chapter 4: Make It MotivatingHow to Help Others Want to Take Action Chapter 5: Make It EasyHow to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and FlexibleWhat to Do When Others Get Sidetracked,Scream, or Sulk Part Three: Move to ActionWhat to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow UpHow to Gain Commitment and Move to Action Chapter 8: Put It All TogetherHow to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 "Yeah-Buts"How to Deal with the Truly Tough Appendix A: Where Do You Stand?A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic QuestionsThe Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index
Other Titles: Crucial confrontations
Responsibility: Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.

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