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Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior

Author: Kerry Patterson
Publisher: New York : McGraw-Hill, ©2013.
Edition/Format:   eBook : Document : English : 2nd edView all editions and formats
Database:WorldCat
Summary:

Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Patterson, Kerry, 1946-
Crucial accountability.
New York : McGraw-Hill, [2013]
(DLC) 2013006224
(OCoLC)830992508
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kerry Patterson
ISBN: 9781299825840 1299825842 9780071830591 0071830596
OCLC Number: 850605840
Notes: First ed. published as: Crucial confrontations. McGraw-Hill, 2005.
Description: 1 online resource (1 volume) : illustrations
Contents: Choose what and if : how to know what conversation to hold and if you should hold it --
Master my stories how to get your head right before opening your mouth --
Describe the gap : how to start an accountability conversation --
Make it motivating : how to help others want to take action --
Make it easy : how to make keeping commitments (almost) painless --
Stay focused and flexible : what to do when others get sidetracked, scream, or sulk --
Agree on a plan and follow up : how to gain commitment and move to action --
Put it all together : how to solve big, sticky, complicated problems --
The twelve "yeah-buts" : how to deal with the truly tough.
Other Titles: Crucial confrontations.
Tools for resolving violated expectations, broken commitments, and bad behavior
Responsibility: by Kerry Patterson [and others].

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