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Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior

Author: Kerry PattersonJoseph GrennyRon McMillanAl SwitzlerDavid G MaxfieldAll authors
Publisher: [New York, NY] : McGraw-Hill Education, Grand Haven, Michigan : Brilliance Audio [2014] ℗2014
Series: McGraw Hill Education on BrillianceAudio.
Edition/Format:   Audiobook on CD : CD audio : English : Updated second editionView all editions and formats
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Genre/Form: Audiobooks
Material Type: Audio book, etc.
Document Type: Sound Recording
All Authors / Contributors: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler; David G Maxfield; McGraw-Hill Education (Firm),
ISBN: 9781491580813 149158081X
OCLC Number: 881659580
Notes: Title from container.
First edition published as Crucial confrontations.
Unabridged.
Compact discs.
Performer(s): Performed by the author.
Description: 6 audio discs (6 hr., 19 min.) : CD audio, digital ; 4 3/4 in.
Contents: Choose what and if : how to know what conversation to hold and if you should hold it --
Master my stories how to get your head right before opening your mouth --
Describe the gap : how to start an accountability conversation --
Make it easy : how to make keeping commitments (almost) painless --
Make it motivating : how to help others want to take action --
Stay focused and flexible : what to do when others get sidetracked, scream, or sulk --
Move to action : what to do after an accountability conversation --
Agree on a plan and follow up : how to gain commitment and move to action --
Put it all together : how to solve big, sticky, complicated problems --
The twelve "yeah-buts" : how to deal with the truly tough.
Series Title: McGraw Hill Education on BrillianceAudio.
Other Titles: Crucial confrontations
Responsibility: Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.

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