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Crucial confrontations : tools for talking about broken promises, violated expectations, and bad behavior

Author: Kerry Patterson; Barrett Whitener; et al
Publisher: [New York, N.Y.] : McGraw-Hill, 2004.
Edition/Format:   eAudiobook : Document : EnglishView all editions and formats
Summary:
Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just  Read more...
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Genre/Form: Audiobooks
Material Type: Document, Audio book, etc., Internet resource
Document Type: Internet Resource, Computer File, Sound Recording
All Authors / Contributors: Kerry Patterson; Barrett Whitener; et al
OCLC Number: 63680585
Notes: Downloadable audio file.
Title from: Title details screen.
Abridged.
Performer(s): Read by Barrett Whitener.
Details: Requires OverDrive Media Console (file size: 63616 KB).; Mode of access: World Wide Web.
Responsibility: Kerry Patterson ... [et al. ; foreward by Tom Peters].

Abstract:

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

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