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Crucial conversations : tools for talking when stakes are high. Summary.

Author: Kerry Patterson; Soundview Executive Book Summaries.
Publisher: [Concordville, Pa.] : Soundview Executive Summaries ; [Norwood, Mass. : Distributed by Books24x7.com], ©2008.
Series: Books24x7. Executive Summaries
Edition/Format:   eBook : Document : English
Database:WorldCat
Summary:

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the  Read more...

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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kerry Patterson; Soundview Executive Book Summaries.
OCLC Number: 605425445
Notes: Caption title.
Summary of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. New York : McGraw-Hill, c2002.
Available also for download as Adobe PDF and MP3 files and files compatible with Microsoft Reader and Palm Reader.
Description: 1 online resource.
Contents: Acknowledgments Ch. 1 What's a Crucial Conversation? Ch. 2 Mastering Crucial Conversations Ch. 3 Start with the Heart Ch. 4 Learn to Look Ch. 5 Make It Safe Ch. 6 Master My Stories Ch. 7 STATE My Path Ch. 8 Explore Others' Paths Ch. 9 Move to Action Ch. 10 Putting It All Together Ch. 11 Yeah, But Ch. 12 Change Your Life End notes Index
Series Title: Books24x7. Executive Summaries
Other Titles: Crucial conversations.

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"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically Read more...

 
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