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|Material Type:||Document, Internet resource|
|Document Type:||Internet Resource, Computer File|
|All Authors / Contributors:||
Kerry Patterson; Soundview Executive Book Summaries.
Summary of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. New York : McGraw-Hill, c2002.
Available also for download as Adobe PDF and MP3 files and files compatible with Microsoft Reader and Palm Reader.
|Description:||1 online resource.|
|Contents:||Acknowledgments Ch. 1 What's a Crucial Conversation? Ch. 2 Mastering Crucial Conversations Ch. 3 Start with the Heart Ch. 4 Learn to Look Ch. 5 Make It Safe Ch. 6 Master My Stories Ch. 7 STATE My Path Ch. 8 Explore Others' Paths Ch. 9 Move to Action Ch. 10 Putting It All Together Ch. 11 Yeah, But Ch. 12 Change Your Life End notes Index|
|Series Title:||Books24x7. Executive Summaries|
|Other Titles:||Crucial conversations.|
"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically