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Crucial conversations : tools for talking when stakes are high

Author: Kerry Patterson; Stephen R Covey; Anna Fields; et al
Publisher: New York : McGraw-Hill Audio, 2003.
Edition/Format:   Audiobook on CD : CD audio : English : Abridged edView all editions and formats
Database:WorldCat
Summary:
"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their  Read more...
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Genre/Form: Popular Works
Material Type: Audio book, etc.
Document Type: Sound Recording
All Authors / Contributors: Kerry Patterson; Stephen R Covey; Anna Fields; et al
ISBN: 0972488901 9780972488907
OCLC Number: 52414735
Notes: Compact discs.
Duration: 4:30:00.
Performer(s): Read by Anna Fields.
Description: 4 sound discs (4.5 hrs.) ; 4 3/4 in.
Other Titles: Tools for talking when stakes are high
Responsibility: Kerry Patterson ... [et al.] ; foreword by Stephen R. Covey.

Abstract:

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.

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