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|All Authors / Contributors:||
|Description:||xv, 240 pages : illustrations ; 23 cm|
|Contents:||What's a crucial conversation?: and who cares? --
Mastering crucial conversations: the power of dialogue --
Start with heart: how to stay focused on what you really want --
Learn to look: how to notice when safety is at risk --
Make it safe: how to make it safe to talk about almost anything --
Master my stories: how to stay in dialogue when you're angry, scared, or hurt --
State my path: how to speak persuasively, not abrasively --
Explore others' paths: how to listen when others blow up or clam up --
Move to action: how to turn crucial conversations into action and results --
Putting it all together: tools for preparing and learning --
Yeah, but: advice for tough cases --
Change your life: how to turn ideas into habits.
|Responsibility:||Kerry Patterson [and others].|
"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically
- Interpersonal communication.
- Interpersonal relations.
- Interpersonal Relations.
- Relations humaines.
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