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Crucial conversations : tools for talking when stakes are high

Author: Kerry Patterson; Anna Fields; et al
Publisher: [New York, N.Y.] : McGraw-Hill, 2002.
Edition/Format:   eAudiobook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their  Read more...
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Details

Genre/Form: Audiobooks
Material Type: Document, Audio book, etc., Internet resource
Document Type: Internet Resource, Computer File, Sound Recording
All Authors / Contributors: Kerry Patterson; Anna Fields; et al
OCLC Number: 63680586
Notes: Downloadable audio file.
Title from: Title details screen.
Abridged.
Performer(s): Read by Anna Fields.
Details: Requires OverDrive Media Console (file size: 61784 KB).; Mode of access: World Wide Web.
Responsibility: Kerry Patterson ... [et al. ; foreward by Stephen R. Covey].

Abstract:

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression.

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Linked Data


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