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Crucial conversations : tools for talking when stakes are high

Author: Kerry Patterson
Publisher: New York ; London : McGraw-Hill, ©2012.
Series: McGraw-Hill's AccessEngineering.
Edition/Format:   eBook : Document : English : Updated 2nd ed.View all editions and formats
Summary:
From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Crucial conversations.
New York : McGraw-Hill, ©2012
(DLC) 2011026451
(OCoLC)733937328
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kerry Patterson
ISBN: 0071772200 9780071772204
OCLC Number: 763412016
Notes: Previous edition: 2002.
Description: 1 online resource (xviii, 244 pages).
Contents: What's a crucial conversation? : and who cares? --
Mastering crucial conversations : the power of dialogue --
Start with heart : how to stay focused on what you really want --
Learn to look : how to notice when safety is at risk --
Make it safe : how to make it safe to talk about almost anything --
Master my stories : how to stay in dialogue when you're angry, scared, or hurt --
State my path : how to speak persuasively, not abrasively --
Explore others' paths : how to listen when others blow up or clam up --
Move to action : how to turn crucial conversations into action and results --
Yeah, but : advice for tough cases --
Putting it all together : tools for preparing and learning.
Series Title: McGraw-Hill's AccessEngineering.
Responsibility: Kerry Patterson [and others].

Abstract:

More than 1.5 million copies sold!Crucial Conversations has dominated the New York Times bestseller list for 10 years . The long-awaited second edition of Crucial Conversations is exactly what's  Read more...

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