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Crucial conversations

Author: Kerry Patterson; Joseph Grenny; Al Switzler
Publisher: New York : McGraw-Hill, ©2012.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

More than 1.5 million copies sold! The New York Times bestselling guide to communicating best when it matters most--revised and updated to provide greater command of any conversation

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Document Type: Book
All Authors / Contributors: Kerry Patterson; Joseph Grenny; Al Switzler
ISBN: 9780071775304 0071775307
OCLC Number: 750358381
Notes: Revised edition of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and others]. 2002.
Description: pages cm
Contents: What's a crucial conversation? : and who cares? --
Mastering crucial conversations : the power of dialogue --
Start with heart : how to stay focused on what you really want --
Learn to look : how to notice when safety is at risk --
Make it safe : how to make it safe to talk about almost anything --
Master my stories : how to stay in dialogue when you're angry, scared, or hurt --
State my path : how to speak persuasively, not abrasively --
Explore others' paths : how to listen when others blow up or clam up --
Move to action : how to turn crucial conversations into action and results --
Yeah, but : advice for tough cases --
Putting it all together : tools for preparing and learning.
Other Titles: Crucial conversations.
Responsibility: by Kerry Patterson, Joseph Grenny, and Al Switzler.

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