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Cruise operations management : hospitality perspectives

Author: Philip Gibson
Publisher: New York : Routledge, ©2012.
Edition/Format:   eBook : Document : English : 2nd edView all editions and formats
Summary:
Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. Since the first edition of this book, there have been many important developments in  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Gibson, Philip, 1955-
Cruise operations management.
New York : Routledge, ©2012
(DLC) 2011032807
(OCoLC)745766071
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Philip Gibson
ISBN: 9781136472701 1136472703
OCLC Number: 782918656
Description: 1 online resource (ix, 312 pages) : illustrations
Contents: Contemporary cruise operations --
Selling cruises and cruise products --
Maritime issues and legislation --
Cruise geography --
Planning the itinerary --
Working onboard --
Customer services --
Managing food and drink operations --
Managing facilities --
Health, safety and security --
Training and learning onboard --
Managing integrated operations --
Cruise management resources.
Responsibility: Philip Gibson.

Abstract:

Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. Since the first edition of this book, there have been many important developments in the industry and this new edition features revised chapters on: contemporary cruise operations cruise geography itinerary planning health, safety and security maritime issues and le.

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