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Culture and career development

Author: Nick Johns
Publisher: Bradford : Emerald Group Press, ©2007.
Series: International journal of contemporary hospitality management, v. 19, no. 2.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
This e-book deals with aspects of culture and career development in hospitality and tourism management. Many studies have assumed the importance of cultural values and/or personality in the service orientation of individuals. The findings presented here, however, emphasize the importance of training and development in preparing individuals to give service. This is heartening to the industry, which faces increasing  Read more...
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Details

Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Nick Johns
ISBN: 9781846633713 1846633710
OCLC Number: 648296837
Description: 1 online resource (81 pages).
Series Title: International journal of contemporary hospitality management, v. 19, no. 2.
Responsibility: guest editor Nick Johns.

Abstract:

This e-book deals with aspects of culture and career development in hospitality and tourism management. Many studies have assumed the importance of cultural values and/or personality in the service orientation of individuals. The findings presented here, however, emphasize the importance of training and development in preparing individuals to give service. This is heartening to the industry, which faces increasing challenges through globalization and immigration. From these studies it seems that not only can the predisposition to service as a whole be fostered by training, but also front line.

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