skip to content
Current issues and development in hospitality and tourism satisfaction Preview this item
ClosePreview this item
Checking...

Current issues and development in hospitality and tourism satisfaction

Author: John A Williams; Muzaffer Uysal
Publisher: Binghamton, NY, USA : Haworth Hospitality Press, ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Experts from the field explore customer satisfaction strategies, examining both the long term and short-term results. Includes various methods for managers to anticipate consumer needs and  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John A Williams; Muzaffer Uysal
ISBN: 0789024330 9780789024336 0789024349 9780789024343
OCLC Number: 53307724
Notes: "Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 4, Numbers 3/4 2003."
Description: 205 pages : illustrations ; 23 cm
Contents: Social interaction linkages in the service satisfaction model / Francis P. Noe, Muzaffer Uysal --
Identifying the dimensions of the experience construct : development of the model / Bonnie J. Knutson, Jeffrey A. Beck --
Limitations of cross-cultural customer satisfaction research and recommending alternative methods / Metin Kozak, Enrique Bigné, Luisa Andreu --
Which comparison standard should be used for service quality and customer satisfaction? / Yuksel Ekinci --
"Just trying to keep the customer satisfied" : a comparison of models used in the measurement of tourist satisfaction / Paul Fallon, Peter Schofield --
Guest satisfaction in the U.S. lodging industry using the ACSI model as a service quality scoreboard / Bonnie J. Knutson [and others] --
An investigation into the perceived importance of service and facility attributes to hotel satisfaction / Tekle Shanka, Ruth Taylor --
Categories of participants based on their expectations of instructor-led training / Candice E. Clemenz [and others] --
The relationship between destination performance, overall staisfaction, and behavioral intention for distinct segments / Seyhmus Baloglu [and others] --
The effect of length of stay on travelers' perceived satisfaction with service quality / Janet D. Neal --
Satisfaction with cultural/heritage sites : Virginia historic triangle / Jin Huh, Muzaffer Uysal.
Other Titles: Journal of quality assurance in hospitality & tourism.
Responsibility: John A. Williams, Muzaffer Uysal, editors.
More information:

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(2)

User lists with this item (1)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/53307724> # Current issues and development in hospitality and tourism satisfaction
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "53307724" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/350596598#Place/binghamton_ny_usa> ; # Binghamton, NY, USA
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
   rdfs:seeAlso <http://experiment.worldcat.org/entity/work/data/350596598#CreativeWork/journal_of_quality_assurance_in_hospitality_&_tourism> ; # Journal of quality assurance in hospitality & tourism.
   schema:about <http://dewey.info/class/647.94/e22/> ;
   schema:about <http://id.worldcat.org/fast/961126> ; # Hospitality industry
   schema:about <http://experiment.worldcat.org/entity/work/data/350596598#Topic/accueil_tourisme> ; # Accueil (Tourisme)
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/11678514> ; # John Alan Williams
   schema:contributor <http://viaf.org/viaf/45981254> ; # Muzaffer Uysal
   schema:copyrightYear "2003" ;
   schema:datePublished "2003" ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/350596598> ;
   schema:inLanguage "en" ;
   schema:name "Current issues and development in hospitality and tourism satisfaction"@en ;
   schema:productID "53307724" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/53307724#PublicationEvent/binghamton_ny_usa_haworth_hospitality_press_2003> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/350596598#Agent/haworth_hospitality_press> ; # Haworth Hospitality Press
   schema:url <http://catdir.loc.gov/catdir/toc/ecip0410/2003023286.html> ;
   schema:workExample <http://worldcat.org/isbn/9780789024336> ;
   schema:workExample <http://worldcat.org/isbn/9780789024343> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA4Z8292> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/53307724> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/350596598#Agent/haworth_hospitality_press> # Haworth Hospitality Press
    a bgn:Agent ;
   schema:name "Haworth Hospitality Press" ;
    .

<http://experiment.worldcat.org/entity/work/data/350596598#CreativeWork/journal_of_quality_assurance_in_hospitality_&_tourism> # Journal of quality assurance in hospitality & tourism.
    a schema:CreativeWork ;
   schema:name "Journal of quality assurance in hospitality & tourism." ;
    .

<http://experiment.worldcat.org/entity/work/data/350596598#Place/binghamton_ny_usa> # Binghamton, NY, USA
    a schema:Place ;
   schema:name "Binghamton, NY, USA" ;
    .

<http://experiment.worldcat.org/entity/work/data/350596598#Topic/accueil_tourisme> # Accueil (Tourisme)
    a schema:Intangible ;
   schema:name "Accueil (Tourisme)"@fr ;
    .

<http://id.worldcat.org/fast/961126> # Hospitality industry
    a schema:Intangible ;
   schema:name "Hospitality industry"@en ;
    .

<http://viaf.org/viaf/11678514> # John Alan Williams
    a schema:Person ;
   schema:familyName "Williams" ;
   schema:givenName "John Alan" ;
   schema:givenName "John A." ;
   schema:name "John Alan Williams" ;
    .

<http://viaf.org/viaf/45981254> # Muzaffer Uysal
    a schema:Person ;
   schema:familyName "Uysal" ;
   schema:givenName "Muzaffer" ;
   schema:name "Muzaffer Uysal" ;
    .

<http://worldcat.org/isbn/9780789024336>
    a schema:ProductModel ;
   schema:isbn "0789024330" ;
   schema:isbn "9780789024336" ;
    .

<http://worldcat.org/isbn/9780789024343>
    a schema:ProductModel ;
   schema:isbn "0789024349" ;
   schema:isbn "9780789024343" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.