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Customer care in a week

Author: John H Wellemin
Publisher: London : Hodder & Stoughton, 2003.
Series: In a week.
Edition/Format:   Print book : English : 3rd edView all editions and formats
Summary:
Wellemin aims to show simply how a company can involve all its personnel in taking positive action to use customer support as a competitive tool. He considers the meaning of customer support as well as how to set and monitor standards of customer care.
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Document Type: Book
All Authors / Contributors: John H Wellemin
ISBN: 0340849584 9780340849583
OCLC Number: 51272036
Notes: Previous edition: published as Successful customer care in a week. 1998.
Description: 96 pages : illustrations ; 20 cm.
Series Title: In a week.
Other Titles: Customer care.
Successful customer care in a week.
Responsibility: John Wellemin.

Abstract:

Wellemin aims to show simply how a company can involve all its personnel in taking positive action to use customer support as a competitive tool. He considers the meaning of customer support as well as how to set and monitor standards of customer care.

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