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Customer-centric knowledge management : concepts and applications

Author: Minwir Al-Shammari
Publisher: Hershey, PA : Information Science Reference, ©2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Customer-centric knowledge management.
Hershey, PA : Information Science Reference, ©2012
(DLC) 2011026268
(OCoLC)707264109
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Minwir Al-Shammari
ISBN: 9781613500897 1613500890 9781613500903 1613500904 9781613500910 1613500912
OCLC Number: 758495817
Description: 1 online resource (xv, 315 pages) : illustrations
Responsibility: Minwir Mallouh Al-Shammari, editor.

Abstract:

Provides a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes  Read more...

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