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Customer focused process innovation : linking strategic intent to everyday execution

Author: David Hamme
Publisher: New York : McGraw-Hill, [2015]
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

You can execute a world-class business improvement plan, but if its effects don't reach the customer - is it really of value? In this book, the author reveals a proven method for connecting your  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: David Hamme
ISBN: 9780071834704 0071834702
OCLC Number: 878812948
Description: xiv, 349 pages : illustrations ; 23 cm
Contents: Preface ixAcknowledgments xiii1 The Challenge of Change 12 The Innovation Recipe: Surfing the Wave of Change 153 The Power of Process 494 Innovation via a Process-Based Approach 735 Process System: Only Build with an Accurate Blueprint 1056 Process Governance: The Electrician Performs the Electrical Work 1437 The Innovation Plan: A Methodical Approach Is Needed to Build a Skyscraper 1878 Implementation of a Process-Based Approach 2359 Executing a Process-Based Initiative 25710 A Process-Focused Enterprise in Action 29511 The Future of Process-Focused Enterprises 315Appendix 323 Notes 337 Index 339
Responsibility: David Hamme.

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